SHIPPING POLICY

Shipping policy

Thank you for shopping with [Your Store Name]. We are committed to delivering your handmade resin art and personalized gifts safely and efficiently. Please read our shipping policy carefully before placing an order.

Processing Time

Since many of our products are handmade and customized, processing times may vary depending on the design and order volume.

Standard Processing Time

  • Ready-to-ship items: 2–5 business days

  • Customized & personalized resin products: 7–15 business days

Processing time does not include shipping transit time.

During holidays, sales, or high-demand periods, processing may take slightly longer.

Shipping Time

Estimated delivery times within the United States:

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days (if available)

Delivery timelines are estimates and may vary due to weather conditions, carrier delays, holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on:

  • Order size

  • Weight

  • Delivery location

  • Selected shipping method

We may offer:

  • Free shipping promotions on selected orders

  • Discounted shipping during seasonal sales

Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation email

  • Tracking information (if available)

Please allow up to 24–48 hours for tracking updates to appear.

Personalized & Handmade Orders

Custom resin items require additional production time because every piece is carefully handcrafted.

Please note:

  • Personalized orders cannot be rushed unless approved in advance.

  • Customers are responsible for submitting accurate customization details and shipping information.

Incorrect details may result in delays.

Delayed or Lost Packages

We are not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Customs issues

  • Incorrect addresses provided by customers

If your package appears lost or significantly delayed, please contact the shipping carrier first. You may also contact us for assistance.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address during checkout.

If an incorrect address is submitted:

  • We may not be able to modify the order once shipped.

  • Additional shipping charges may apply for reshipment.

Damaged Packages

If your order arrives damaged:

  1. Contact us within 48 hours of delivery.

  2. Provide:

    • Clear photos of the damaged item

    • Photos of the packaging

    • Your order number

We will review the issue and work toward a suitable resolution.

International Shipping (Optional Section)

We currently:

  • Ship only within the United States
    OR

  • Offer international shipping to selected countries

International customers are responsible for:

  • Customs duties

  • Taxes

  • Import fees imposed by their country

Contact Us

For shipping-related questions, please contact:

Email: support@[yourstore].com
Store Name: [Your Store Name]

Handmade with Care

Every resin art piece and personalized gift is carefully crafted, packed, and prepared with attention to detail to ensure it arrives beautifully and safely to your doorstep.