RETURN & REFUND POLICY

Return & Refund Policy

At our store, customer satisfaction is our priority. Since many of our products are handmade and personalized, we kindly ask customers to review the following policy before placing an order.

Returns

We accept returns only for items that arrive damaged, defective, or incorrect.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • You must contact us within 48 hours of delivery.

  • Clear photos or videos of the damaged product and packaging must be provided.

Customized or personalized items are generally non-returnable, unless they arrive damaged or there is an error on our side.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Personalized or custom-made products

  • Sale or clearance items

  • Gift cards

  • Items damaged due to misuse or improper handling

Refunds

Once your request is reviewed and approved, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing time may take 5–10 business days, depending on your payment provider or bank.

Shipping charges are non-refundable unless the issue was caused by our mistake.

Exchanges

We only replace items if they are:

  • Damaged during shipping

  • Defective

  • Incorrectly delivered

Replacement requests must be submitted within 48 hours of receiving the order.

Order Cancellations

Orders can only be canceled within 12 hours of purchase.

Once production for personalized items has started, cancellations may no longer be possible.

Shipping Issues

We are not responsible for:

  • Delays caused by shipping carriers

  • Incorrect addresses provided by customers

  • Lost packages marked as delivered by the courier

Please ensure your shipping information is accurate before placing your order.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through our website or email us directly.

We appreciate your trust and support for our handmade creations.